How our disaster recovery services helps you to protect your critical business data.
Maintaining up to date records of your systems, policies, software licensing and everything else IT related simplifies the management and support of your systems and makes collaborating with external parties on the upkeep and running of your IT straightforward and stress free.
IT documentation - it’s the overview you need, and the result, of nearly all your endeavors and without up to date documentation you really can’t carry out your responsibilities effectively with regard to managing and supporting your IT. Every aspect of the management of your systems is facilitated and improved by accurate and well-maintained records.
Document everything. You will need to identify and maintain the details of all the physical and software items on your network, both their key attributes and configuration, and all non-physical items such as disaster recovery plans, policies, contracts, contact details of key suppliers… it all needs to be sorted out, written down and kept current.
Technical documentation is the area most people assume is what is meant by the term ‘documentation’ though as you can see it is much more than this, covering non-technical practical, commercial and managerial items as well - all the things required for the smooth running of your IT department.
There is no doubt, however, that the area of technical documentation is the one which requires most effort and diligence and one where you will see most activity.
Those who forget the past are doomed to repeat it. Tracking and recording significant events and issues per device, service and user will greatly reduce troubleshooting time and is an invaluable aid to collaboration when working in teams.
Quite a lot happens these days off the network in the cloud or with 3rd party services such as hosting or software support, Support agreements, supplier contacts and contracts – all the 3rd party support and warranty information should be Documented
Passwords - Store your user and system credentials in a secure repository
The basic components that make up your interconnected IT such as hardware and software servers, PCs, laptops and workstations, printers and copiers, phone system and phones - everything. If in doubt, include it in your documentation. Each item should have its own record sheet, updated accordingly when any changes occur.
Networking services and configuration: your network layout and design, supported by logical and physical diagrams and key network configuration details, your communications setup including details on your ISP and broadband telephony services as well as configuration details for network services and applications running on the network.
Backup measures, resilience and security: your backup regime and any redundancy or resilience built into your systems. Also key here is security - physical and logical security information needs to be recorded - securely. You need to consider where this information will be stored and who has access to it.
Contact our USA Corporate Headquarters in Rhode Island at: 401 828 5200