Dedicated local support teams standing by, ready to help 24x7x365.
Get questions answered and problems resolved by highly trained and certified expert IT Help Desk technicians at any time of day or night. Our fully staffed in-house IT HelpDesk support team is available by phone or email, and can also be contacted though a convenient web portal. Because our HelpDesk is in constant contact with our 24x7x365 Network Operations Center (NOC), where we perform ongoing monitoring of your systems’ health, we’re able to resolve technical issues quickly, reducing downtime and eliminating hassles.
Ours is the only end-user IT Help Desk located in Rhode Island. Our full-time, dedicated support team holds more than 248 certifications and has a combined total of 59 years of experience. We also boast the area’s highest customer satisfaction rating (98.4%). Friendly, readily available and highly professional, our team of experts is always ready to provide personalized local assistance.
How our IT service desk ensures a timely resolution to any IT issue you may experience.
Whether you’re dealing with new and unfamiliar software or an unexpected system failure, our IT Help Desk technicians are highly trained experts who can get you back to work fast. The goal is to maximize your productivity and eliminate downtime. We resolve the issues that are mission-critical for you first, no matter when or where they occur.
Our IT service desk professionals consistently earn kudos from our customers because of their friendly, approachable and professional communications style. This has earned them the highest customer satisfaction rating Nationwide.
Unlike those of most IT service providers, our ticketing system is flexible and designed to support your individual business goals. This ticketing system is based on the standardized model for Service Level Agreements (SLAs), but by default all tickets are opened at Priority Level 3 (medium). That means no issues are a low priority to us.
We provide real-time monitoring services that enhance your systems’ security and allow our IT HelpDesk team to rapidly diagnose and resolve issues. This integration keeps your environment secure, even after-hours and on the weekend. BCI Computers approach prevents downtime before it takes place.
BCI Computers HelpDesk support team is trained to communicate clearly and effectively. They’re also steeped in our company culture, where caring, listening attentively, and taking pride in client satisfaction are among the core values.
Contact our USA Corporate Headquarters in Rhode Island at: 401 828 5200